FAQ's

How do I track my order?

Once your order is shipped, we will email you a tracking number that you can use to track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.

What is your return policy?

Customer satisfaction is our #1 priority. If you're not satisfied for any reason, simply send us an email and we'll do anything we can,  to make sure you're our #1 fan. 

• If there is an issue with your order, we must be contacted within 3 days of receiving orders. (wrong size, mess up on order, etc.) 
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 
• To start a return, you can contact us at d9designson9@gmail.com. If your return is accepted, we will give you instructions on how to return. If it was a mess up on our end, we will provide shipping. If it was a mess up on sizing, you must cover shipping. You will receive either a store credit or exchange.
• In the event that you have received an incorrect item or a damaged item, we will provide you with a return shipping label. The item must be shipped back within 3 days or the return will become invalid. We will not reprint labels after the 3 day period. If you are unable to send the item back, you will need to notify us within the 3 day period following the return label being sent to you.

How do I cancel my order?

To cancel your order, please reach out to our customer support team as soon as possible. If your order has not been shipped, we will be able to process the cancellation and issue a refund. However, if your order has already been shipped, we kindly request that you follow our return policy for a refund.

Can I order in bulk for my business or event?

Yes, we offer bulk ordering for businesses and events. Please contact our customer support team or visit our website's bulk ordering section to discuss your specific requirements, including quantities, customization options, and any applicable discounts.

How can I contact customer support?

Our dedicated customer support team is available to assist you. You can reach us by email at [d9designson9@gmail.com]. We strive to respond to all inquiries within 24 hours during business days.

What is your shipping policy?

We offer standard shipping via USPS (US Postal Service) for all orders. Please allow up to 7-10 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. For international shipping, delivery times may vary based on the destination.

How long does it take for my order to be processed and shipped?

We strive to process and ship orders as quickly as possible. Please allow up to 7-10 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, you will receive a confirmation email with the tracking details.